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Privacy Policy

This Privacy Policy is applicable to Casa Emerald Palms CR.com (Company), and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with both US privacy law and information security and both Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

What personal information do we collect from the people that visit our blog, website or app?

The types of personal information that we collect include:

• Your first name, last name, email address, phone number, and home address;
• Credit card details (type of card, credit card number, name on card, expiration date, and security code);
• Guest stay information, including total number of guests, guest ages, date of arrival and departure, flight info, special requests made, observations about your service preferences (including room preferences, facilities or any other guest service inquiries or booking);
• Information you provide regarding your marketing and contact preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we may also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You can always choose what personal information (if any) you want to provide to us. If you decide not to provide certain details, however, some of your transactions with us may be impacted.

What and When do we collect information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf our website, or use certain other site features in the following ways:

• Reservations: We use your personal information to complete and manage your online reservation.
• Customer Service: We use your personal information to follow up after initial correspondence (email, phone call, newsletter, smart phone app, text message or live chat) or provide customer service prior, during or after your stay. Examples include but are not limited to:

o We may need to respond to and handle requests you have made.
o If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodations again or fill in all the reservation details from scratch.
o When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our website

• Guest Reviews: We may use your contact information to invite you by email or social media to write a guest review after your stay. This can help other travelers to select the accommodations that fit them best.
• Marketing Activities: We also use your information for marketing activities (contest, promotion, survey, etc.) as permitted by law.
• Other communications: There may be other times when we get in touch by email, mail, phone, smartphone app (i.e. Whats app) or by texting you (if available), depending on the contact information you share with us. There could be a number of reasons for this:

o We may need to respond to and handle requests you have made.
o If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodations again or fill in all the reservation details from scratch.
o When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our website.

• Legal Purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.
• Fraud Detection and Prevention: We may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
• Improving Our Services: Finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits

• Keep track of advertisements

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with Canadian, American and/or international regulatory authorities, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Consent

If you have voluntarily provided personally identifiable information, including but not limited to, your name, title, phone number, or email address (business or personal), you have assumed an implied business relationship with Casa Emerald Palms CR.com and therefore consented to the collection, use and disclosure of your personally identifiable information as described in this privacy policy.  Casa Emerald Palms CR.com will not use personally identifiable information for any purpose outside of the implied business relationship.

Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Individuals that “Opt-Out” from receiving emails or other electronic commuications from Casa Emerald Palms CR.com, and/or partners and associates will be unsubscribed upon request.

If at any time you would like to unsubscribe from receiving future emails or electronic communications, you can email us at:

optout@casaemeraldpalmscr.com and we will promptly remove you from ALL correspondence.

Changes to this privacy policy

Casa Emerald Palms and Emerald Properties Vacation Rentals has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Global Privacy Laws:

Canadian Anti-Spam Legislation (CASL) and Personal Information Protection and Electronics Documents Act (PIPEDA)

CASL, is a Canadian electronic communication and anti-spam law that applies to all electronic messages (i.e. email, texts) organizations send in connection with a “commercial activity.”  PIPEDA is Canada’s federal privacy law for the privacy sector and applies to personal information collected during the course of commercial activities.  NOTE: Commercial activities are defined as any transaction, act, or conduct that is commercial in nature, such as selling, buying, or leasing.

In order to achieve the goals of both the privacy and anti-spam legislations, Casa Emerald Palms CR.com will ensure to act in compliance with both.

In order to ensure compliance, Casa Emerald Palms CR.com is committed to protecting your privacy and safeguarding the personal information provided to us in relation to vacation rental bookings or inquiries at www.casaemeraldpalmscr.com. We protect and use your information by observing the principles and guidelines in the in the Personal Information Protection and Electronics Documents Act (PIPEDA) and Canada’s Anti-Spam Law (CASL) effective July 1, 2014 and Jan 1, 2004 respectively.  Commercial electronic messages (including email marketing) will be based on an “Opt-In” approach. Casa Emerald Palms CR.com will gain consent for commercial electronic messages purposes prior to sending commercial messages (including emails), unless we have a pre-existing business relationship with the client or candidate as in these particular cases consent is considered to be implied.  Should Casa Emerald Palms CR.com require personal information for a new purpose, we will contact you to seek consent for that new use.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email
• Within 48 business hours

We will notify you via phone call
• Within 48 business hours

We will notify the users via in-site notification
• Within 48 business hours

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a United States Federal law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page

Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
• Confirming change details with our local concierge service managers

How does our site handle ‘Do Not Track’ signals?

We honor ‘Do Not Track’ signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Acceptance of our Privacy Policy:

By using this Site or any other Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

By submitting your information, you agree that it will be governed by our Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
casaemeraldpalmscr.com
411 Queen St
Newmarket, Ontario, Canada
L3Y 2G9
info@casaemeraldpalmscr.com

Last Edited on 2018-08-21

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